Privacy Policy

Introduction

Quality Auto Glass LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name, email address, and phone number
• Vehicle information (year, make, model, VIN)
• Insurance information (company, policy number, claim number)
• Service address and preferred appointment times
• Photos of vehicle damage
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our auto glass services
• Process your quote requests and service appointments
• Communicate with you about your service requests
• Process insurance claims on your behalf
• Send you service updates, promotional materials, and newsletters (with your consent)
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our legal rights
• Detect, prevent, and address fraud or security issues

Information Sharing and Disclosure

We may share your information with:

• Insurance Companies: When processing your insurance claims
• Service Providers: Third-party vendors who assist us in operating our business (email services, payment processors, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of receiving promotional communications
• Request a copy of the information we hold about you
• Object to or restrict certain processing of your information

To exercise these rights, please contact us at [email protected] or call (877) 202-2035.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: